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Information Services Support Specialist – The Education Center

Thank you for your interest. THIS POSITION HAS BEEN FILLED.

Responsibilities:

  • Maintain, document and manage support for all computer-related equipment and software at the Watson Institute and related sites. This includes, but is not limited to, the support of print and file services, workstations and mobile computing devices, Microsoft Windows server software, all currently utilized Windows clients, Backup Systems and printers; also assist in the maintenance of current inventory status on all equipment and software
  • Maintain, document and manage all network related operations, including user access. This includes, but is not limited to, support and maintenance of all switches, routers, firewalls, system security, DHCP servers, DNS, TCP/IP, Ethernet, wireless devices, communications devices, and cabling
  • Provide end-user “Help Desk” support for all computer systems and related equipment used by staff
  • In coordination with the IS Manager and the appropriate supervisors and department directors, provide proactive design, planning, and implementation coordination for all IT related system and software enhancements
  • Support the use of technology in the classrooms and through staff development activities and training
  • Support all facility locations
  • Other duties as required

Requirements:

  • Associate’s or Bachelor’s degree in related field preferred
  • Technical experience with Microsoft Windows 7 and 10, MS Server 2008, 2008 R2, 2012, 2012 R2, Exchange 2013, MS Hyper-V and Active Directory, Proficiency in Microsoft Office Suite 2013
  • Proactively learn new network applications, principals and technology innovations
  • Self-motivated with critical attention to detail
  • Current PA Clearances 34, 114 and 151 required

Employment Type: Full-time