The Values That We Live By

Customer Focus
We will measure and respond quickly to the expectations and needs of our customers. Our interactions with our customers are based on principles of honesty, integrity and partnership.

We are committed to attaining the highest standards of professional practice and progressive delivery of services. Each of us, individually and in teams, shall anticipate, understand and surpass the expectations of our customers.

We believe integrity is fundamental to everything we do. Integrity includes honesty, fairness, sensitivity, objectivity and confidentiality. Integrity is doing what we say we are going to do. It is vital to our success as a quality organization and also in our personal interactions.

We will work together in teams to achieve superior levels of customer and personal satisfaction. To promote teamwork, the organization will foster participation and encourage the sharing of knowledge with one another.

We are committed to an environment that fosters new ways of thinking about what we do and how we do it. We encourage risk-taking and use our mistakes as learning opportunities. The organization provides resources to support appropriate innovation.

Significance of the Individual
We value each individual and his or her own contributions to the organization. We respect the rights and needs of individuals and encourage creativity and decision-making.